Iberostar Waves Tucan Playa del Carmen Amenities photoIberostar Waves Tucan Playa del Carmen Exterior photoIberostar Waves Tucan Playa del Carmen Room photo

Iberostar Waves Tucan – A Favorite for Families in Playa del Carmen

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Check rooms and rates
From$259 /night
Check-in
19Sept
Check-out
20Sept
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Ave. Xaman Ha Lote Hotelero No. 2 Fracc. Playacar, Playa del Carmen, 77710
-
Close to Playacar Beach
Great
8.6
/10
4.1
4.6
/5

5-star all-inclusive resort in a tropical rainforest with beachfront access in Playa del Carmen

Accommodations & Grounds

The resort's 22 buildings are set along the Caribbean coast and inside a tropical rainforest with free-roaming peacocks, coatis, and howler monkeys. All rooms include a private terrace and multiple bathrooms, and premium oceanfront junior suites add whirlpool baths with sea views. The property has 4 outdoor swimming pools, a dedicated Aqua Fun area for children, and direct access to a white-sand beach with no rocky areas.

Dining

Guests have access to 8 restaurants serving Japanese, Mediterranean, and Steakhouse cuisines, including the Bonsai restaurant that requires reservations for its teppanyaki show. The buffet restaurants offer nightly themes such as a Mexican extravaganza on Fridays and a seafood spread on Wednesdays. A snack bar by the pool serves burgers, hot dogs, and fresh fruit from 11 a.m., and an ice-cream stand is open daily from 11 a.m. to 3 p.m.

Activities & Family

The hotel operates a Star Camp program for children aged 4 to 17 with supervised daily activities, face painting, and a kiddie pool with a slide and playground. Live music, evening entertainment, and a fire show on the beach take place nightly, while daytime options include pool volleyball, Zumba, and archery. Families can use tennis courts, a billiards table, and non-motorized water sports such as kayaking and snorkeling at no extra cost.

Diving & Wellness

The on-site Dressel Divers center is an official PADI facility offering scuba certification courses and guided diving outings to nearby reefs and cenotes. The full-service spa includes a sauna, steam room, hammam, and a hydrotherapy circuit with massage showers and a cold plunge pool. Guests can book body wraps, facials, and massages, and the spa lounge and relaxation area are open to all hotel guests.

Location & Awards

The resort is situated inside the gated community of Playacar, a 10-minute walk from a shopping complex and a US$10 taxi ride from Playa del Carmen's Fifth Avenue. Daily ferries to the island of Cozumel depart from a nearby pier, and the ancient Mayan city of Tulum is a 45-minute drive south. The hotel holds a TripAdvisor Certificate of Excellence and has received 5 additional tourism awards for guest reviews.

Highlights

Accommodations: Oceanfront junior suites with whirlpool baths

Activities: Star Camp for ages 4-17, fire show on the beach

Dining: 8 restaurants including Japanese teppanyaki

Diving: Official Dressel Divers center with PADI certification

Wellness: Full-service spa with hammam and hydrotherapy

Location: 45 min from Tulum, 10 min from Fifth Avenue

“Iberostar Waves Tucan distinguishes itself through its immersive rainforest setting, an attribute that consistently garners appreciation. The all-inclusive resort has earned accolades for outstanding service, particularly within its family-oriented Star Camp program, and it makes for a perfect base to discover Playa del Carmen. This is an exceptional property that effectively balances luxury with sustainable tourism.”
Hotel logo
Grace WhitmanContent & Editorial Director at Familyhotels

Choose from a variety of room types

Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
  • Premium Pure Wellness
    2 persons
    35 sq. feet
    2 Double beds
    Air conditioning
    Balcony
  • Premium Room
    2 persons
    35 sq. feet
    2 King Size Beds
    Air conditioning
    Balcony
  • Premium Accessible Room
    2 persons
    35 sq. feet
    2 King Size Beds
    Air conditioning
    Balcony
Show all rooms

Availability and pricing for your selected dates

Book your family’s getaway in a snap with up-to-date availability and pricing!
September 2026 - September 2027
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Choose dates to see prices
Check-in/ Check-out

Facilities

Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
Facilities: Great
8.6/10Review score

General

  • No smoking on site
  • Wi-Fi
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • 24-hour security
  • Locker room
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Hairdresser
  • Smoke detectors
  • Electric vehicle charging station
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness centre
  • Diving
  • Snorkelling
  • Tennis court
  • Billiard tables
  • Archery
  • Yoga class

Guest Parking

  • Public parking is possible on site for free.

Services

  • Paid airport shuttle
  • Tours/Ticket assistance

Dining

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Picnic area/ Tables

Business

  • Meeting/ Banquet facilities

Children

  • Babysitting/Child services
  • Children's buffet
  • Children's pool
  • Children's play area
  • Kids club

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Live entertainment
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Sauna
  • Turkish bath
  • Steam room
  • Pedicure
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Treatment room
  • Body wraps
  • Massage
  • Make up services

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
Show more

Dining Onsite

Iberostar Waves Tucan offers an impressive selection of dining venues that celebrate local flavors and refreshing culinary experiences amidst lush surroundings. Guests can relish everything from hearty buffets to exquisite à la carte meals, all set in vibrant, tropical atmospheres.
  • Buffet Tulum

    International buffet with Mexican specialties
    Ambiance
    Family-friendly open-air setting under thatched roofs, surrounded by exotic plants and wildlife.
    Key Offerings
    A diverse buffet featuring popular Mexican dishes, an appetizer station, and an array of tacos to indulge in.
    Reservation
    No
    Breakfast: 7:00 AM - 10:30 AM; Lunch: 12:00 PM - 5:00 PM; Daily.
  • Palapa Sur La Marimba

    Steakhouse
    Ambiance
    Open-air dining experience with a relaxed, tropical vibe, perfect for soaking in the surroundings.
    Key Offerings
    Succulent grilled steaks and a selection of hearty sides, ideal for both lunch and dinner.
    Reservation
    No
    Lunch: 12:00 PM - 5:00 PM; Dinner: 6:30 PM - 9:00 PM; Daily.
  • Bonsai

    Japanese
    Ambiance
    Intimate atmosphere with elegant decor, designed for a captivating dining experience.
    Key Offerings
    A delightful selection of Japanese dishes offered for dinner, perfect for adventurous palates.
    Reservation
    Yes
    Dinner: 6:30 PM - 9:00 PM; Daily.
  • Mare Nostrum

    Mediterranean
    Ambiance
    Charming setting with soothing decor, creating a relaxed dining environment.
    Key Offerings
    Artfully prepared Mediterranean dishes served for dinner, offering a taste of the sun-drenched coasts.
    Reservation
    Yes
    Dinner: 6:00 PM - 9:00 PM; Daily.

Iberostar Waves Tucan Location

Ave. Xaman Ha Lote Hotelero No. 2 Fracc. Playacar, Playa del Carmen, 77710
Explore Playa del Carmen
Activities and Dining Near Iberostar Waves Tucan
  • Top Attractions
  • Activities
  • Dining
  • Entertainment
Xcaret
Xcaret
10 minutes' drive
An eco-archaeological park offering wildlife, cultural performances, and natural beauty, great for families and couples.
Quinta Avenida
Quinta Avenida
10 minutes' drive
A vibrant street filled with shops, restaurants, and nightlife, perfect for both leisurely strolls and evening entertainment.
Cenote Calavera
Cenote Calavera
30 minutes walking
An enchanting cenote for swimming and snorkeling, known for its natural beauty and serene environment.
Playacar Center Shopping Mall
Playacar Center Shopping Mall
10 minutes' walk
A convenient shopping destination featuring boutiques, cafes, and essential services in a relaxed outdoor setting.
Mahi Golf Course
10 minutes' walk
A scenic 18-hole golf course available for all skill levels, ideal for those looking to enjoy a round within nature.
Piste Cyclable sur Paseo Xaman-Ha
5 minutes' walk
A beautiful cycling path suitable for leisurely rides, offering fresh air and stunning landscapes for relaxation.
Rio Secreto
10 minutes' drive
An underground river and cave system for a thrilling exploration experience, perfect for adventurous travelers.
Yoga Classes
10 minutes' drive
Various local studios offer serene yoga classes, ideal for relaxation and rejuvenation after a day of exploring.
Les Crepes de Paris
10 minutes' drive
A charming creperie with a cozy atmosphere, serving delicious sweet and savory crepes, perfect for brunch or dessert.
INTI Beach
10 minutes' drive
Offers a beautiful beachfront dining experience with fresh seafood and stunning ocean views, ideal for romantic dinners.
Cenote Calavera
Cenote Calavera
30 minutes walking
A unique dining spot by the cenote, offering light bites and refreshing drinks in a serene natural setting.
Playacar Center
10 minutes' walk
A convenient spot with diverse dining options, ranging from casual bites to full meals, catering to various tastes.
La Vaquita
10 minutes' drive
A lively nightlife spot known for its fun atmosphere, great drinks, and themed events, perfect for a night out.
Coco Bongo
10 minutes' drive
A spectacular show combining live performances and music, ideal for those seeking an entertaining night out.
Los Fundadores Park
Los Fundadores Park
10 minutes' drive
A family-friendly park featuring cultural performances and playgrounds, excellent for evening strolls and entertainment.
Tips on navigating the city
  • City Centre
    Playa del Carmen 5 min  ·  1.9 mi
  • Airports
    Aeropuerto de Playa del Carmen (PCM) 5 min  ·  2.0 mi
    Cozumel (CZM) 49 min  ·  20.0 mi
Get access to exclusive early booking discounts for your family’s upcoming getaway
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Check Rates
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Public parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
You can start your day with a full breakfast, which costs USD 0.1 per person.
Pets
Pets are not allowed.
Languages
English, German, Spanish, Italian, Portuguese
Number of rooms:
22
Former name
iberostar tucan

Family-focused reviews and ratings

Read feedback from other families who have stayed to ensure you make the right choice.
Review score
Based on 974 verified reviews
9.0 /10
Perfect
89 %
Recommend
Cleanliness
9.0/10
Comfort
8.9/10
Facilities
8.6/10
Free Wi-Fi
8.5/10
Location
9.3/10
Staff
9.0/10
Value for money
8.2/10
Pros
Spotless resort
Warm staff
Fresh seafood
Mini jungle
Crystal clear ocean
Cons
Poor food
Restaurant booking
Expensive dining
Room downgrade
Guest reviews
based on 266 reviews
8.6/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
Open reviews
FAQs
About Iberostar Waves Tucan
What is the distance from Iberostar Waves Tucan to Aeropuerto de Playa del Carmen?
Iberostar Waves Tucan is located 5 km from Aeropuerto de Playa del Carmen, approximately a 10-minute drive.
What types of amenities are featured at Iberostar Waves Tucan?
Amenities include an outdoor swimming pool, fitness centre, spa services, and a tennis court.
What dining options are available at Iberostar Waves Tucan?
The hotel features four dining establishments offering a variety of cuisines, including Mediterranean and Japanese.
How far is Iberostar Waves Tucan from Playacar Beach?
The hotel is located 1 km from Playacar Beach.
Does Iberostar Waves Tucan offer activities for children?
The hotel has a dedicated kids' club and offers a variety of activities designed for children aged 4 to 17.
What time is check-in and check-out at Iberostar Waves Tucan?
Check-in is at 15:00, and check-out is at 12:00.
Does Iberostar Waves Tucan have a pool and fitness facilities?
Yes, the hotel has an outdoor swimming pool and a fully equipped fitness centre.
Are there any nearby attractions to visit from Iberostar Waves Tucan?
Nearby attractions include Xenses (approximately 4 km) and the ancient Mayan city of Tulum.
Is there a shuttle service available from Iberostar Waves Tucan to Cozumel?
The hotel offers a paid airport shuttle service and is located near the port where daily boats to Cozumel depart.
What types of room amenities does Iberostar Waves Tucan provide?
Rooms are equipped with air conditioning, a wardrobe, a safety deposit box, a flat-screen TV, and a balcony.
What languages do the staff at Iberostar Waves Tucan speak?
Staff members speak German, English, Spanish, and French.
What entertainment options are available at Iberostar Waves Tucan?
The hotel offers evening entertainment, including live music, magic shows, and acrobatics.
Is Wi-Fi available at Iberostar Waves Tucan?
Yes, free Wi-Fi is available throughout the hotel.

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